Modern consumer products often come with instruction manuals that play a crucial role in guiding users through their complexities. However, a widespread lack of enthusiasm among consumers to engage with these manuals is rooted in negative experiences. This research evaluated the usability and effectiveness of traditional paper-based instruction manuals versus the redesigned version, using the HS210 drone as a case study.

Employing a dual-phase methodology, this study first conducted a thorough analysis of the HS210 drone’s existing paper manual, identifying its strengths, weaknesses, and user perceptions. The subsequent phase entailed the creation and evaluation of an improved manual informed by initial findings. This comparative analysis sought to measure user performance, experience, and preference regarding both the original and redesigned instruction manuals, aiming to enhance engagement and effectiveness in drone operational guides.

Data collection utilized a comprehensive methodological approach, incorporating contextual inquiry, think-aloud protocols during usability tests, a pre-test survey, and post-test semi-structured interviews.

The findings revealed a pronounced preference for multimedia instruction manuals, showcasing higher levels of user satisfaction, better engagement with the manuals, and significantly enhanced usability. This research underscored the potential of innovative instructional design in improving user interaction with complex consumer products.